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    Symphona Documentation
    Symphona Documentation
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    Managing Access & Permissions

    Managing Access & Permissions

    Symphona offers a sophisticated permission management system with multiple layers, providing flexibility to configure permissions according to the specific needs of both large and small teams.

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    Each permission within the platform's permission management system is intricately mapped to a specific view, offering a range of options including viewing, editing, and more. This granularity ensures precise control over access and actions within the platform.

    Permission Hierarchy Example

    In this scenario, Zane F. is a user who belongs to the "Admin Group." This group, in turn, is a member of the "Full Access" permission group, which holds all permissions available on the Platform. This hierarchical structure allows for comprehensive and granular control over access and actions within the system.

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    How To Manage Permission Groups

    To access the "Permission Groups" tab for managing permissions, navigate to the Settings menu and select "Access Management." Within this section, you'll find the "Permission Groups" tab, where you can configure and manage various permission groups to control access within the platform.

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    To create a new group, locate and click on the "Create New Group" button within the "Permission Groups" tab. Alternatively, to view the details of an existing group, click on the group name. This action will open the group's detail view, where you can manage settings such as members and permissions assigned to the group.

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    To manage permissions for a group, click on the "Manage Permissions" tab within the group's detail view. From there, you can select new permissions from the top bar.

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    To view or modify a specific permission, locate it in the list and click on it. This action will open a detail view where you can make the necessary changes, such as updating the permission type (e.g., view, edit) or removing the permission altogether.

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    How To Manage User Groups

    To access the "User Groups" tab for managing permissions, navigate to the Settings menu and select "Access Management." Within this section, you'll find the "User " tab.

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    To create a new user group, click on the "Create New Group" button within the "User Groups" tab. Alternatively, to view the details of an existing group, click on the group name. This action will open the group's detail view.

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    To manage users for a group, click on the "Manage Users" tab within the group's detail view. From there, you can select new users from the top bar.

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    In this tab, you will find a list of users associated with the group. To view or remove a specific user, locate them in the list and click on the corresponding action, such as "View User" or "Remove User."

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    User Management

    User’s are composed of several components, including:

    1. User Information
      • Name, team name (company name), location, time zone, contact info
    2. Permissions
      • Both directly assigned Permissions / Permission Groups, and indirect ones from associated User Groups
    3. Associated User Groups
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    Example User Profile

    User Lifecycle

    • User accounts are created by individuals who have access to the "Settings" menu and the "Access Management" section within it.
    • To remove user access, the user account is typically "deactivated."

    How To Create New Users

    To add a new user go to the "User” tab, navigate to the Settings menu and select "Access Management,” and then click Add “User.”

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    Enter all the necessary information for the new user, such as name, email, and any other required fields, and then click on the "Invite User" button to send an invitation to the user.

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    How To Deactivate/Activate User Account

    Go to the "User” tab, navigate to the Settings menu and select "Access Management,” and find the target user.

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    To deactivate or activate a user's account, locate the user's line item, click on the three dots (ellipsis) next to their name or details, and then select the "Deactivate Account" or "Activate Account" option from the dropdown menu.

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    How To Edit User Profile and Password

    Go to the "User” tab, navigate to the Settings menu and select "Access Management,” and find the target user.

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    To edit a user's profile, navigate to the user's detail page and click on the "Edit Profile"

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    When editing a user's profile, update the desired fields with the new information and then click on the "Save Changes" button to apply the updates to the user's profile.

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    To change a user's password, locate the "Change Password" option on the user's profile page and click on it.

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    After clicking "Change Password," enter the new password as needed, and then click on the "Save New Password" button to confirm the password change.

    List of Permissions and Associated URLS

    On Symphona, permissions grant users access into specific pages. Below is a table outlining the permissions to the specific page URL path. By granting users access to to page name, users will get access to the corresponding page URL.

    Page Name
    Page URL
    Agent Connector Widgets
    /dashboard/AgentConnector/ChatWidgets
    Entry Agents
    /dashboard/AgentConnector/EntryAgents
    Create Chat Widget
    /dashboard/AgentConnector/ChatWidgets/Customizer/CreateChatWidget
    Entry Agent Details
    /dashboard/AgentConnector/EntryAgents/:entryAgentId
    Agent Categories
    /dashboard/Settings/AgentCategories
    File Manager
    /dashboard/FileManager
    Settings
    /dashboard/Settings
    Service Tickets
    /dashboard/Tickets
    People
    /dashboard/People
    Fallout Tickets
    /dashboard/falloutTickets
    Back Office
    /dashboard/BackOffice
    Projects
    /dashboard/Projects
    Back Office Automation Dashboard
    /dashboard/boaDashboard
    Support
    /dashboard/Support
    Process History
    /dashboard/processHistory
    Conversation History
    /dashboard/ConversationHistory
    Catalog
    /dashboard/Catalog
    Conversation History
    /dashboard/ConversationHistory
    Process Manager
    /dashboard/ProcessManager
    Agent Manager
    /dashboard/AgentManager
    Your Analytics
    /dashboard/YourAnalytics
    My Summary
    /dashboard
    Front Office
    /dashboard/FrontOffice
    Agents
    /dashboard/Settings/Agents
    Page Permissions
    /dashboard/Settings/PagePermissions
    User Skills
    /dashboard/Settings/UserSkills
    User Skill Types
    /dashboard/Settings/UserSkillTypes
    User Groups
    /dashboard/Settings/UserGroups
    Integrations
    /dashboard/Settings/Integrations
    Notification Rules
    /dashboard/Settings/NotificationRules
    Channels
    /dashboard/Settings/Channels
    User Management
    /dashboard/Settings/UserManagement
    Look & Feel
    /dashboard/Settings/ConfigurationProfile
    Unauthorized
    /dashboard/Unauthorized
    Projects Full View
    /dashboard/Projects/:projectId
    Service Tickets Full View
    /dashboard/Tickets/:ticketId
    Agent Editor
    /dashboard/AgentManager/:serviceTypeId
    Person Details
    /dashboard/People/:personId
    Subscription Details
    /dashboard/Catalog/EventsSubscription/:subscriptionId
    Notification Listeners Details
    /dashboard/Catalog/NotificationListeners/:listenerId
    Export Job Details
    /dashboard/Catalog/ExportJob/:exportJobId
    Import Job Details
    /dashboard/Catalog/ImportJob/:importJobId
    Product Specification Details
    /dashboard/Catalog/ProductSpecification/:productSpecificationId
    Product Offering Price
    /dashboard/Catalog/ProductOfferingPrice/:productOfferingPriceId
    Category Details
    /dashboard/Catalog/Category/:CategoryId
    Category Module Details
    /dashboard/Catalog/CatalogModule/:catalogModuleId
    Preset
    /dashboard/Customize/:presetId
    Agent Connector Details
    /dashboard/AgentConnector/bot/:botId
    Fallout Tickets Full View
    /dashboard/falloutTickets/:falloutTicketId
    Catalog Module
    /dashboard/Catalog/CatalogModule
    Events Subscription
    /dashboard/Catalog/EventsSubscription
    Export Job
    /dashboard/Catalog/ExportJob
    Import Job
    /dashboard/Catalog/ImportJob
    Notification Listeners
    /dashboard/Catalog/NotificationListeners
    Product Offering
    /dashboard/Catalog/ProductOffering
    Product Offering Price
    /dashboard/Catalog/ProductOfferingPrice
    Product Specification
    /dashboard/Catalog/ProductSpecification
    Category
    /dashboard/Catalog/Category
    Edit Chat Widget
    /dashboard/AgentConnector/ChatWidgets/Customizer/CreateChatWidget/:widgetId
    Usage
    /dashboard/Settings/Usage
    Test History
    /dashboard/test/history
    Test Manager
    /dashboard/test/manager
    Process Editor
    /dashboard/flow/editor/:processId
    MR Mapping Editor
    /dashboard/Migrate/manager/:MappingEditorId
    Front Office
    /dashboard/Settings/FrontOffice
    Billing
    /dashboard/Settings/Billing
    Profile
    /dashboard/Profile
    Test Dashboard
    /dashboard/test/dashboard
    General
    /dashboard/Settings/General
    Back Office
    /dashboard/Settings/BackOffice
    Agent Connector Bots
    /dashboard/AgentConnector/:botId
    Reporting
    /dashboard/Settings/Reporting
    MR Manager
    /dashboard/Migrate/manager
    Agent Connector Widget Details
    /dashboard/AgentConnector/ChatWidgets/:widgetId
    Audit Log
    /dashboard/Settings/AuditLog
    Process Trigger
    /dashboard/ProcessTrigger
    Test Case Editor
    /dashboard/test/manager/:processId
    Process History View
    /dashboard/processHistory/bulkPreview/:ticketId
    Users
    /dashboard/Settings/Users
    Converse Dashboard
    /dashboard/converse/dashboard
    Converse
    /dashboard/converse
    Serve
    /dashboard/serve
    Flow
    /dashboard/flow
    Resolve
    /dashboard/resolve
    Access Management
    /dashboard/Settings/AccessManagement
    Manage User Access
    /dashboard/Settings/AccessManagement/users/:id
    Manage User Group
    /dashboard/Settings/AccessManagement/userGroups/:id
    Manage Permission Group
    /dashboard/Settings/AccessManagement/permissionGroups/:id
    Edit Profile
    /dashboard/Settings/AccessManagement/users/:id/edit
    Change User Password
    /dashboard/Settings/AccessManagement/users/:id/changePassword
    Change Password
    /dashboard/Profile/changePassword
    Edit Profile
    /dashboard/Profile/edit
    Migrate
    /dashboard/Migrate
    MR History
    /dashboard/Migrate/history
    Create Service Ticket Type
    /dashboard/Settings/FrontOffice/CreateServiceTicketType
    Edit Service Ticket Type
    /dashboard/Settings/FrontOffice/EditServiceTicketType/:id
    Create Chat Widget
    /dashboard/Settings/FrontOffice/createChatWidget
    Edit Chat Widget
    /dashboard/Settings/FrontOffice/editChatWidget/:id
    Sell
    /dashboard/Sell
    Orders
    /dashboard/Sell/OrderManager
    Product Offerings
    /dashboard/Sell/OrderManager/ProductOfferings
    Checkout
    /dashboard/Sell/OrderManager/ProductOfferings/Checkout
    Confirmation
    /dashboard/Sell/OrderManager/ProductOfferings/Confirmation
    Live Chat
    /dashboard/LiveChat
    Customers
    /dashboard/Sell/CustomerManager
    Customer Profile
    /dashboard/Sell/CustomerManager/:CustomerId
    Order Details
    /dashboard/Sell/OrderManager/:orderId
    Process Orchestrator
    /dashboard/ProcessOrchestrator
    Process Orchestrator Details
    /dashboard/ProcessOrchestrator/:processId
    Process Orchestration Editor
    /dashboard/ProcessOrchestrator/:processId/edit
    Orchestrator Execution History
    /dashboard/ProcessOrchestrator/:processId/history/:executingId
    Test Case
    /dashboard/test/case/:caseId
    Test Suite
    /dashboard/test/suite/:suiteId
    Test Group
    /dashboard/test/group/:groupId
    Test Case Editor
    /dashboard/test/editor/:testCaseId
    Create Parameter Set
    /dashboard/Settings/BackOffice/ParameterSet
    Edit Parameter Set
    /dashboard/Settings/BackOffice/ParameterSet/:id
    Create Knowledge Base
    /dashboard/Settings/General/CreateKnowledgeBase
    Process Data Visualizer
    /dashboard/ProcessDataVisualizer
    Edit Knowledge Base
    /dashboard/Settings/General/EditKnowledgeBase/:knowledgeBaseId
    Test
    /dashboard/test
    Edit Event Trigger
    /dashboard/ProcessTrigger/EventTrigger/:id
    Create Event Trigger
    /dashboard/ProcessTrigger/EventTrigger
    • Managing Access & Permissions
    • Permission Hierarchy Example
    • How To Manage Permission Groups
    • How To Manage User Groups
    • User Management
    • User Lifecycle
    • How To Create New Users
    • How To Deactivate/Activate User Account
    • How To Edit User Profile and Password
    • List of Permissions and Associated URLS
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