Resolving Fallout Tickets

There are two ways to resolve Fallout Tickets:

1. Force Resolve: Closing the Fallout Ticket without taking any further action (effectively dismissing the exception).
2. Retry Execution: Retrying the last step that failed (often helpful if an API call temporarily fails).

The following guide outlines the various ways to trigger these resolution methods.

Force Resolve

To resolve a Fallout Ticket by setting it to Forced Resolved, follow these instructions:

1. Navigate using the left side menu to Resolve > Fallout Tickets.
2. You can either:
1. Click on the Status in the List View of the Fallout Ticket you would like to resolve and select Set Ticket to Forced Resolved
2. Click on the Fallout Ticket you would like to resolve, and in the detail modal that appears, click the Change Status to Forced Resolved blue text

Note that you can similarly mark a Fallout Ticket as Forced Resolved within the Fallout Ticket Detail View or Action View.

Retry Execution

To resolve a Fallout Ticket by retrying execution, follow these instructions:

1. Navigate using the left side menu to Resolve > Fallout Tickets.
2. Click on the Fallout Ticket you would like to resolve, and in the detail modal that appears, click the View Full Ticket button in the top right corner.
3. Click on the Action tab at the top of the Detail View.
4. If needed, modify parameter values under the Execution Parameters section.
5. Once ready to retry, click on the Retry Execution button.

• Resolving Fallout Tickets
• Force Resolve
• Retry Execution